Return Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below to ensure a smooth process.

Changed your mind?

Customers must notify us of their intent to return an item within seven (7) days of delivery by emailing contact@ohhobbies.com.
After approval, customers have fourteen (14) days to ship the item back.
Items must be in new, unopened, and unused condition to qualify for a return.
The customer is responsible for return shipping costs. You may:
- Provide your own shipping label, or
- Request a prepaid label from us, with the shipping cost deducted from your refund.

The following items cannot be returned:

If your item was damaged during shipping, please follow these steps:

Document the damage with clear pictures and any available video footage (e.g., doorbell footage).
Email the evidence to contact@ohhobbies.com so we can assist you with a claim through the shipping company.
Resolutions for damaged shipments are subject to each carrier’s insurance policies.

If your package was stolen after delivery (porch piracy), please file a police report and email us at contact@ohhobbies.com with the details and supporting evidence.
We review theft cases on a case-by-case basis to determine the best course of action.

We understand that unique situations may arise. Exceptions to this policy are considered on a case-by-case basis at our discretion.

For any return inquiries, please email us at contact@ohhobbies.com. We’re happy to help!